Rolan Biton

About Rolan

With over seven years of experience in Customer Support, I specialize in providing email and ticketing support to B2B customers using SaaS platforms across Australia, New Zealand, the wider APAC region, Europe, and the United States. I have utilized Salesforce to manage customer inquiries related to purchase orders, invoices, catalogs and punchout concerns. My responsibilities include reproducing reported system issues, providing troubleshooting guidance, documenting findings, and coordinating with internal teams to ensure timely resolutions and a seamless customer experience. My experience has strengthened my skills in customer communication, problem-solving, technical troubleshooting, task prioritization, and cross-functional collaboration. I am highly organized, detail-oriented, and comfortable managing multiple requests in a fast-paced environment while maintaining accuracy and professionalism. I am committed to delivering reliable customer support, resolving issues efficiently, and helping businesses improve their day-to-day operations and customer satisfaction.

Skills

Experience

• With over seven years of experience in Customer Support, I specialize in providing email and ticketing support to B2B customers using SaaS platforms across Australia, New Zealand, the wider APAC region, Europe, and the United States.
• I have utilized Salesforce to manage customer inquiries related to purchase orders, invoices, catalogs and punchout concerns.
• My responsibilities include reproducing reported system issues, providing troubleshooting guidance, documenting findings, and coordinating with internal teams to ensure timely resolutions and a seamless customer experience.
• My experience has strengthened my skills in customer communication, problem-solving, technical troubleshooting, task prioritization, and cross-functional collaboration.
• I am highly organized, detail-oriented, and comfortable managing multiple requests in a fast-paced environment while maintaining accuracy and professionalism.
• I am committed to delivering reliable customer support, resolving issues efficiently, and helping businesses improve their day-to-day operations and customer satisfaction.