Sarah Jane Casinillo

About Sarah

Behind every thriving business is someone who keeps things organized. You don’t have to do everything alone. Let me take care of the details while you focus on the bigger picture. Let my tools and skills do the talking: - Customer Support (Phone, Chat, Email) - Calendar & Schedule Management (Gmail, Outlook, Calendly) - Email & Inbox Management (Gmail, Outlook) - Call Taking / Phone Support (Avaya, Ooma, Workstation) - Billing & Data Entry (iClassPro) - Debt Collection & Payment Follow-Up (Workstation) - Microsoft Office Suite (Word, Excel, PowerPoint) - Google Workspace (Docs, Sheets, Drive, Calendar) - CRM & Ticketing Tools (Zendesk) - Project Management Tools (Notion, Asana, Trello, Jira) - Communication Tools (Microsoft Teams, Slack, Zoom) - Basic Social Media Support (Posting & Engagement) Let me be the extra pair of hands who keeps your operations running smoothly and helps you achieve your goals!

Skills

Experience

• With 9 years of experience in customer service, financial services, technical support, billing, and administrative support, I have developed a well-rounded background in both customer-facing and back-office operations.
• Core Experience: • Customer service through phone, email, and chat • Billing, payment processing, collections, refunds, and account management • Financial reporting, reconciliation, documentation, and data management • Technical troubleshooting and customer account support • Team support, coaching, quality monitoring, and process improvement • Remote administrative support and independent task management