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Actively looking·20 yrs old3 yrs exp
Shane Montoya
Philippines20 years old·Actively looking for jobs
Experienced TalentProfessional
Expected rate
$8 – $12 / hr
Both
Phone Number
Available after invite
Email Address
sha••••••••••@•••••.com
Profile Created
Oct 12, 2026
Earliest Availability
Immediate
Current Location
Angeles City, Philippines
English Level
Professional
About Shane
I support U.S. customers and businesses by keeping communication clear, cases documented, and issues resolved on time. I've worked with U.S. clients in logistics and sales support by phone, email, and chat, and I know the U.S. market. I work remotely with a calm, detail-focused approach and dependable follow-through, and I'm comfortable with U.S. hours.
Skills
Customer SupportEscalation HandlingShipment TrackingQuotationSupplier SourcingSalesforce CRMGreenCRMEmail & Phone SupportCase DocumentationOrder Support
Experience
- • Quotation Specialist (Sep 2026 – Present): I prepare quotes for U.S.
- leads, source U.S.
- and China suppliers, and manage customers from quote to order confirmation using GreenCRM.
- • Customer Care / Back Office Support / SME, UPS (Dec 2023 – Apr 2026): I handled escalated shipment cases and investigations for U.S.
- customers, guided frontline agents as a Subject Matter Expert, completed call audits, and documented cases in Salesforce CRM to SLA standards.
- • Lead Generation Specialist (Dec 2021 – Feb 2022): I generated leads through Instagram outreach and produced monthly analytics reports.
Hiring a Filipino Customer Service Rep?
Shane is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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