Sherilyn A. Valles

About Sherilyn

I support clients by listening to their concerns, understanding what they need, and giving them clear and helpful solutions. I always try to be patient, respectful, and professional, especially when dealing with difficult situations. I have experience working with BPO/customer service, food service, and retail customers. These experiences taught me how to communicate with different types of people and adjust to their needs. For remote work, I am responsible, organized, and comfortable working independently. I can manage my time, stay focused, communicate with my team online, and make sure my tasks are completed on time.

Skills

Experience

• Work Experience & Skills Summary I have experience in customer service, cashiering, and restaurant operations.
• I currently work as a Customer Service Representative at Concentrix, where I assist customers, handle their concerns, provide solutions, and make sure they receive proper support.
• Before Concentrix, I worked at McDonald’s and Shakey’s, where I handled cashiering, orders, payments, and customer requests while working with a team in a fast-paced environment.
• These experiences helped me become more patient, responsible, adaptable, and confident when dealing with different people.
• I am also familiar with Microsoft Word, Excel, PowerPoint, PDF tools, POS systems, reservation tracking, calendar scheduling, Canva, and basic Adobe Photoshop.
• I can multitask, manage my time, learn new software quickly, communicate clearly, listen actively, and solve problems effectively