Sighryl Villanueva Alvarez

About Sighryl

I support clients through reliable administrative assistance, customer service, email management, data entry, documentation, scheduling, and day-to-day coordination. I have experience supporting HR and business operations, as well as working with U.S. clients in customer service and logistics. I’m comfortable working remotely using Google Workspace, Microsoft Office, spreadsheets, CRM tools, Zoom, and other online communication platforms. I’m organized, responsive, detail-oriented, and committed to keeping tasks on track and communicating clearly with clients and teams.

Skills

Experience

• I have over 10 years of combined experience in HR management, administrative operations, customer service, logistics support, and training.
• My experience includes recruitment and onboarding, employee records, payroll and attendance coordination, documentation, scheduling, reporting, customer inquiries, and day-to-day administrative support.
• I also have BPO experience supporting U.S.
• customers in logistics and shipping, including freight coordination, load tracking, shipping documentation, status updates, and payment processing.
• I have handled outbound customer interactions, lead generation, and customer support, and have experience training and coaching teams.
• I’m comfortable working with Google Workspace, Microsoft Office, Google Sheets, CRM tools, Canva, Zoom, and online communication platforms.
• I’m organized, detail-oriented, adaptable, and able to work independently while maintaining clear and timely communication in a remote environment.