Remote Booking Customer Service Representative (CSR)

For more than twenty years we've been inside home-services businesses — HVAC, plumbing, electrical. We've managed technicians, run dispatch, built sales teams, made payroll when the account was thin, and lost sleep over numbers we couldn't quite explain. We know these businesses from the truck to the P&L, because we lived it. So we'll say the thing nobody says out loud: most contractors are excellent at the work and flying blind on the business. Strong at the job. Bleeding at the company. The money leaks somewhere between the tech closing the ticket and the cash hitting the bank — and most owners can't tell you where, because nothing they own will show them.