Aileen Reyes

About Aileen

Highly organized and tech-savvy Customer Service Representative with 7 years of experience, including 3 years specializing in e-commerce support. Proven ability to manage multichannel platforms (chat, email, voice) to deliver prompt, professional customer care and maximize operational efficiency. Adept at handling technical troubleshooting, billing inquiries, and onboarding new team members.

Skills

Experience

• As an E-commerce Support Specialist at Callnovo, I handled customer inquiries via phone, email, and live chat, providing prompt, solution-oriented, and accurate responses.
• I consistently met performance targets and played a key role in training and onboarding new employees.
• Previously, as a Customer Support Representative at iQor, I managed inbound voice queues, performed troubleshooting for technical and billing issues, and maintained detailed CRM logs.
• At Foundever, I managed high-volume inbound calls and professional email correspondence, ensuring efficient resolution of customer concerns and accurate data entry.