Angela Diaz

About Angela

I support healthcare practices with clinical documentation, administrative coordination, and back-office operations, with a particular focus on behavioral health. My experience includes preparing clinical notes, reviewing documentation for accuracy and completeness, managing medical records, assisting with patient intake and onboarding, and coordinating with healthcare professionals. I am familiar with U.S. healthcare workflows and understand the importance of accurate documentation, confidentiality, and timely completion of administrative tasks. I work well independently, communicate professionally with remote teams, and adapt to established processes and systems.

Skills

Experience

• I have over three years of experience supporting U.S.-based healthcare and behavioral health teams, with a background in clinical documentation, quality assurance, medical records management, billing support, and client onboarding.
• As a Team Lead and Note Review Specialist, I managed documentation workflows, led review processes, and audited BIRP notes for accuracy, completeness, authorizations, service codes, and billing requirements.
• I also resolved documentation discrepancies, coordinated with therapists and paraprofessionals, and ensured approved records were finalized accurately and on time.
• My experience as a Medical Virtual Assistant includes transcribing clinical voice recordings into BIRP notes, organizing documentation workflows, monitoring productivity, reviewing completed records, and maintaining billing-ready clinical documentation.
• I also have experience managing end-to-end client onboarding, conducting Zoom onboarding sessions, coordinating client-VA matching, maintaining records in HubSpot, and preparing reports and KPI summaries.
• My technical skills include Microsoft Office, Google Workspace, HubSpot, Trello, Monday.com, Asana, Zoho CRM, Zoom, Microsoft Teams, and documentation and transcription tools.
• I am familiar with U.S.
• behavioral health workflows and the importance of HIPAA, confidentiality, documentation accuracy, and efficient remote team coordination.