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Actively looking·26 yrs old6 yrs exp
Alicia Rae Ranjo
Philippines26 years old·Actively looking for jobs
Senior TalentProfessional
Expected rate
$8 – $18 / hr
Both
Phone Number
Available after invite
Email Address
ali•••••••••••@•••••.com
Profile Created
Aug 24, 2026
Earliest Availability
Immediate
Current Location
Bulacan, Philippines
English Level
Professional
About Alicia
Results-driven BPO Team Leader with extensive experience in operations, customer experience, quality assurance, training, coaching, and performance management. Proven ability to lead teams, drive KPI and SLA performance, identify process gaps, and implement effective improvement strategies. Experienced in supporting transitions, managing operational changes, and developing employees through coaching and continuous learning. A strong communicator and people-focused leader committed to delivering excellent customer and business outcomes.
Skills
Team Leadership | Operations Management | Quality Assurance | Performance Management | Training & Coaching
Experience
- BPO Team Leader with experience in operations management, team leadership, customer service, quality assurance, training, and performance management.
- Experienced in leading teams, monitoring KPIs and SLAs, conducting coaching sessions, handling escalations, analyzing performance trends, and implementing process improvements.
- Former Trainer/Learning Specialist, with strong experience in employee development, onboarding, and facilitating training programs.
- Adept at supporting account transitions, managing operational changes, and driving productivity and service quality.
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