Alyanna Dioses

About Alyanna

Since 2021, I have been working as a Virtual Assistant supporting different E-commerce store owners in the USA, UK and Canada.

Skills

Experience

• Experience and Services Offered E-commerce and Digital Marketing - Product listing across platforms like StorePorter, Vendoo software, Poshmark, Shopify, BigCommerce, Etsy, WordPress WooCommerce, Facebook Marketplace.
• - Product listing and layout design using WordPress Elementor - Product listing using Spocket dropshipping platform - Uploading product images, descriptions, pricing, variants, tags, categories and collections ensuring everything is optimized and accurate - Researched and verified product information using UPC and barcode lookup tools across multiple sources to maintain accuracy in eCommerce listings.
• - SEO and keyword research to boost visibility and improve searcheability - Used AI tools like ChatGPT with well-crafted prompts to create engaging and accurate product descriptions.
• - Editing images and creating content using Canva, DALLE, and Procreate - Editing videos using Capcut - Handled customer inquiries like refund requests, order follow-ups, shipping status etc.
• via Etsy and Zoho Mail (Shopify) - Handle refunds and requests according to store policies - Created and scheduled SEO-focused content using Loomly and Metricool for Google My Business - Created marketing analysis and sales reports for a car dealership - Built local citations for automotive business directories - Creating mockup images for Etsy using Printful and Vista Print for POD.
• - Maintained organized sales records for eBay and Poshmark stores by regularly updating spreadsheets of sold items.
• - Kept track of customer orders using Google Sheets to ensure accurate and up-to-date order fulfillment.
• - Regularly checked inventory and product availability to ensure listings stayed up-to-date.
• - Completing orders, adding tracking and courier Tools and Platforms I am experienced in - Microsoft Office and Google Workspace - Docs, Sheets, Calendar, Gmail, Drive etc.
• - Content creation - Canva, DALLE, and ChatGPT - Social Media Platforms - Facebook, Instagram, Tiktok and Pinterest - E-commerce platforms - Shopify, Etsy, Vendoo, Wordpress, Woocommerce, Elementor, Bigcommerce and Poshmark - Zoho for managing Shopify customer inquiries - Loomly and Metricool for content planning and post scheduling - Whitespark for local search marketing - Capcut for creating Reels/Tiktok videos Administrative, Customer Support and Quality Assurance - 3 years of experience as Technical, Email, Chat Support and Quality Assurance in a telecommunications company - 1 year and 4 months as Administrative Clerk in a government office - Managed and proofread investigation reports, legal documents, database records, and monthly statistical reports - Handled document processing, meeting and activities preparation, calendar management, and inventory tracking - Maintained confidentiality of sensitive information while coordinating with court offices and supporting client inquiries in person and over the phone - Supervised and guided interns in daily administrative tasks and office operations