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Actively looking·35 yrs old12 yrs exp
BERNIE CAFÉ MANSO
Philippines35 years old·Actively looking for jobs
SeasonedSenior TalentProfessional
Expected rate
$8 – $20 / hr
Full-time
Phone Number
Available after invite
Email Address
ber••••••••••••@•••••.com
Profile Created
Jul 15, 2026
Earliest Availability
Immediate
Current Location
Philippines
English Level
Professional
About BERNIE
A high-performing Virtual Assistant with over 12 years of experience supporting the Legal, Medical, and Tech industries. Proven expertise in case management, workflow automation, and multichannel customer support, with a strong track record of managing complex schedules and reducing administrative overhead. Committed to maintaining high accuracy in data-sensitive environments.
Skills
Case ManagementWorkflow AutomationMultichannel Customer SupportCalendar ManagementEmail FilteringTravel CoordinationMedical Records RetrievalPIP ClaimsGoogle WorkspaceMS OfficeCRM (Salesforce/Zendesk)CanvaDropboxProcess ImprovementBilling/InvoicingDatabase ManagementLegal CorrespondenceClient AdvocacyTechnical Problem SolvingCustomer RetentionNegotiation
Experience
- Currently serving as a Legal Assistant at Virtual Staffing, LLC, where I optimize case management for over 50 active personal injury files, ensuring 100% compliance with court deadlines.
- I meticulously draft and process legal correspondence, achieving zero error rates and accelerating settlement timelines, while also managing billable hours and disbursements to maintain accurate financial logs.
- Previously, as an Advocate & Fitness Representative at ECE Contact Center, I managed end-to-end disability claim updates for over 100 claimants and consistently exceeded NPS targets by efficiently handling live chats and email inquiries.
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