Carter Delos Reyes Mabolo

About Carter

Experienced Call Center Agent with 9 years of dedicated customer service expertise. Proven ability to troubleshoot inquiries, resolve complex issues, and excel in cold calling environments. Committed to delivering exceptional customer experiences through effective communication and problem-solving.

Skills

Experience

• As a Call Center Representative with 9 years of experience, I have a strong background in customer service, troubleshooting, and cold calling.
• My recent role at GoHealth 360 involved handling high-volume outbound and inbound calls, qualifying leads, and addressing customer doubts professionally, utilizing tools like Call Shaper Software, Microsoft Teams, and Outlook.
• Previously, at Cole Asia Business Center, I managed customer inquiries, processed refund requests, and assisted with course registrations, using NEXTIVA App/Software and Google Sheets.
• I also have experience at Qualfon Contact Service, where I collaborated with departments to resolve complaints and managed customer accounts efficiently with tools such as Avaya Software and TAS Tool.