Dianne Embudo

About Dianne

I support clients by providing reliable customer service, handling inquiries, coordinating appointments, and maintaining accurate, organized information. I have experience working in the U.S. healthcare market, assisting patients and coordinating with healthcare teams through calls, email, and text. I work remotely with a proactive and detail-oriented approach, communicate clearly, follow procedures carefully, and stay organized to ensure tasks are completed accurately and on time. I am also comfortable learning new tools, systems, and processes to adapt to different client needs.

Skills

Experience

• Customer Service Representative with 9 months of experience in a healthcare account, providing patient support through outbound calls, appointment scheduling and rescheduling, email, and text communication.
• Experienced in coordinating appointments, maintaining accurate information, handling customer inquiries, and working with internal teams to resolve concerns.
• I am proactive about learning company procedures and services so I can provide accurate information, while knowing when to escalate concerns outside my scope.
• Strong English communication skills, attention to detail, problem-solving abilities, and comfortable working with U.S.
• and international clients.
• Available for full-time remote work and flexible across different time zones.