Fatima de la Cerna

About Fatima

I'm completing my profile — check back soon.

Skills

Experience

• Healthcare BPO Trainer with extensive experience in facilitating and delivering training programs, developing employee competencies, and supporting operational excellence within the healthcare industry.
• Skilled in conducting classroom and virtual training sessions, coaching and mentoring employees, monitoring trainee performance, and ensuring adherence to company policies, healthcare standards, and compliance requirements.
• Experienced in handling training administration, preparing reports and documentation, tracking attendance and performance, coordinating with operations and support teams, and managing other administrative responsibilities to ensure smooth training operations.
• Adept at identifying performance gaps, providing constructive feedback, implementing coaching strategies, and creating an engaging learning environment that promotes employee development and operational readiness.