Francis Oclarino

About Francis

I help businesses improve customer experience, generate sales, stay organized, and keep daily operations moving. With 7+ years of experience across customer service, sales, virtual assistance, healthcare support, property management, technical support, and service coordination, I’ve supported U.S. customers and businesses in fast-paced environments where communication, accuracy, follow-through, and results matter. Performance Highlights • 98% CSAT through customer-focused service and issue resolution • 90% appointment show rate through consistent scheduling, confirmation, and follow-up • 50+ sales leads per week through lead generation, qualification, outreach, and follow-up • Recognized as a Top Agent / Top Seller for strong sales performance • Promoted to Team Leader at TELUS based on performance and leadership • Managed high-volume customer interactions across phone, chat, email, and text • Worked toward sales, conversion, quality, productivity, and customer satisfaction KPIs • Trained and coached representatives, handled escalations, and supported team performance • Experienced in inbound/outbound sales, consultations, objection handling, re-engagement, and closing Core Skills Customer Service & Client Support | Virtual Assistance | Administrative Support | Sales Support | Lead Generation | Lead Qualification | Follow-Up | Appointment Setting | CRM Management | Order Processing | E-Commerce Support | Property Management | Leasing Support | Maintenance Coordination | Technical Support | Healthcare Support | Team Support Tools Zendesk | Shopify | CRM Platforms | Microsoft Excel | Microsoft Office | Google Workspace | Google Calendar | Google Meet | Meta | Instagram | TikTok I’m known for critical thinking, active listening, communication, adaptability, attention to detail, conflict resolution, problem-solving, and taking ownership. I don’t just complete tasks. I identify priorities, communicate clearly, follow through, and focus on making things easier for the business and its customers. Open to: Virtual Assistant | Administrative Assistant | Executive Assistant | Customer Support | Customer Success | Client Services | Sales Support | Operations | Service Coordination | Property Management

Skills

Experience

• 7+ years of experience in customer service, sales, virtual assistance, healthcare support, property management, and e-commerce.
• Skilled in customer communication, lead generation, appointment setting, CRM management, order processing, and handling customer concerns.