Joan Ramos

About Joan

I support clients by understanding their concerns, providing clear and timely solutions, and making sure their issues are properly documented and followed through. I have experience supporting customers in the US and Canada through telecom and financial services, as well as customers worldwide in digital media. I’m comfortable working remotely, managing multiple customer interactions, meeting service targets and SLAs, and staying organized and responsive while working independently.

Skills

Experience

• My recent roles include Consultant Customer Service in digital media, Credit Card Customer Service in financial services, and Operations Customer Service in telecom.
• In digital media, I used Help Scout and Sticky.io to manage customer inquiries, subscriptions, payments, account issues, and support requests.
• I also used Salesforce in telecom to manage customer information and service requests.
• I’ve maintained strong performance in quality, attendance, and customer service, and I’m comfortable working remotely with flexible schedules, including US and overnight shifts when required.