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Actively looking·27 yrs old2 yrs exp
JAYSON M. RUBIA
Philippines27 years old·Actively looking for jobs
Experienced TalentProfessionalMid-Level TalentClient-Facing ExpertAdmin & OperationsVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$6 – $12 / hr
Full-time
Phone Number
Available after invite
Email Address
jay••••••••••@•••••.com
Profile Created
Apr 26, 2026
Earliest Availability
Immediate
Current Location
Tacurong City, Philippines
English Level
Professional
About JAYSON
Highly efficient and results-driven General Virtual Assistant and Customer Support Specialist with a proven track record of managing high-volume customer interactions across multiple channels. Recognized as a Top 1 Agent, consistently exceeding productivity and quality KPIs while maintaining excellent SLA compliance and CSAT scores. Adept at leveraging CRM systems and administrative tools to enhance efficiency and customer experience.
Skills
Customer Support OperationsTicket ManagementIssue ResolutionEscalation HandlingSLA ComplianceCustomer Satisfaction (CSAT)Email & Inbox ManagementCalendar SchedulingData EntryDocumentationGoogle WorkspaceMicrosoft OfficeCRM SystemsTrelloAsanaZoomGoogle MeetSlackMicrosoft TeamsGoogle DriveDropboxCanva
Experience
- As an Operations & Customer Support Associate, Jayson managed 80-100+ daily customer interactions, consistently meeting SLA targets and high CSAT scores.
- He utilized CRM systems for accurate data tracking and ticket management, streamlined request handling for improved turnaround times, and managed high-volume email and inbox communications.
- Jayson also supported order processing and sales conversion, coordinated administrative tasks, and maintained exceptional attendance and reliability.
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