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Actively looking·25 yrs old5 yrs exp
Expected rate
$5 – $20 / hr
Full-time
Voice introduction
Hear Jellie in their own voice · 42s
Evaluate English fluency, tone, and confidence before interviewing.
0:000:42
Phone Number
Available after invite
Email Address
jel•••••••••••••@•••••.com
Profile Created
Sep 23, 2026
Earliest Availability
Immediate
Current Location
Davao City, Philippines
English Level
Professional
About Jellie
Customer Service and Retention Specialist with 5 years of experience in retail and telecommunications. Skilled in customer support, complaint resolution, retention, sales, conflict resolution, and high-volume call handling.
Skills
Appointment SetterCold callingChatter
Experience
- Billing, Sales and Retention Specialist Full Potential Solutions Inc 06/2025 – 08/2026 • Resolved up to 80 customer inquiries daily while maintaining high customer satisfaction.
- • Consistently met and exceeded customer satisfaction, sales, and retention goals.
- Lead Generation Specialist Davis Capital Insurance 01/2025 – 03/2025 • Conducted outbound lead generation and reached 120 customers seeking health insurance Customer Service Representative Concentrix CVG Philippines Inc 08/2024 – 01/2025 • Assisted online shoppers with orders, refunds, and returns while maintaining about 90% customer satisfaction.
- • Handled approximately 40 calls daily and reduced average handling time by 15% by Q4 2024.
- Retention Specialist VXI Global Holdings Inc 09/2021 – 05/2024 • Exceeded retention targets with a 75–80% save rate by identifying customer needs and offering tailored solutions.
- • Resolved customer complaints and contributed to a 15% increase in customer satisfaction ratings.
- Technical Support Representative Teleperformance Philippines 02/2021 – 07/2021 • Provided basic troubleshooting for Wi-Fi and TV issues with an average handle time of 15 minutes
Hiring a Filipino Appointment Setter?
Jellie is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino appointment setter.
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