Jemimah Mae Nadela

About Jemimah

I am a dedicated and detail-oriented Virtual Assistant and a Nurse by profession with over 10 years of BPO experience across customer service, healthcare support, appointment setting, data entry, and administrative operations. My professional background has equipped me with strong communication, organizational, problem-solving, and client relationship management skills. I have experience handling inbound and outbound calls, managing emails, scheduling appointments, processing documentation, resolving customer concerns, and supporting daily business operations. My experience in office management has also strengthened my leadership, team coordination, and organizational abilities. I value integrity, professionalism, empathy, and efficiency in every task I undertake. My goal is to help businesses and professionals streamline their operations, deliver excellent client experiences, and achieve their goals through reliable and proactive virtual support.

Skills

Experience

• A nurse by profession and Virtual Assistant with over 10 years of BPO experience in customer service, healthcare support, appointment setting, data entry, and administrative operations.
• Experienced in handling inbound and outbound calls, managing email correspondence, scheduling appointments, processing medical and customer records, resolving complaints, and maintaining client relationships.
• Skilled in office management, employee recruitment and training, payroll preparation, and team coordination.
• Committed to providing reliable, organized, and professional support while ensuring accuracy, efficiency, and excellent client satisfaction.