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Actively looking·32 yrs old8 yrs exp
JERALYN CORDOVA
Philippines32 years old·Actively looking for jobs
SeasonedExperienced TalentProfessional
Expected rate
$5 – $12 / hr
Full-time
Phone Number
Available after invite
Email Address
cor•••••••••••••@•••••.com
Profile Created
Apr 28, 2026
Earliest Availability
Immediate
Current Location
Bacolod City, Philippines
English Level
Professional
About JERALYN
Results-driven Sales and Operations professional with over 8 years of experience in the high-stakes Telco BPO industry. Proven track record of progressing from frontline service to Operations Supervisor by mastering client advocacy, complex problem resolution, and team leadership. Expert in navigating US-based client relations with a focus on maximizing customer lifetime value and optimizing service delivery.
Skills
Project ManagementPublic RelationsTeamworkTime ManagementLeadershipEffective CommunicationCritical ThinkingRevenue ProtectionClient OnboardingPresentationConsultative SalesPerformance ReliabilityMultichannel ProspectingGrowth AdvocacyComplex Issue ResolutionProduct OnboardingLeadership TechnologyUS Market Nuance
Experience
- As an Operations Supervisor at PanAsiatic Solutions (Telco BPO) from 2019-2026, I led daily operations focused on revenue protection, client onboarding, and consultative sales, directly impacting account retention and satisfaction.
- I have a proven track record of guiding users through intricate systems and telco processes, ensuring they understand the value and functionality of the service.
- My experience includes managing customer queries across various digital channels, resolving technical hurdles, and identifying actionable feedback to enhance brand loyalty.
- I am adept at deconstructing technical and billing issues for US-based clientele to prevent churn and have a strong understanding of US market nuances for high-trust negotiations.
Hiring a Filipino Lead Generation Specialist?
JERALYN is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino lead generation specialist.
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