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Actively looking·32 yrs old11 yrs exp
joel mandy sagun
Philippines32 years old·Actively looking for jobs
SeasonedVerified TalentProfessional
Expected rate
$5 – $10 / hr
Full-time
Phone Number
Available after invite
Email Address
sjo•••••••••@•••••.com
Profile Created
Sep 9, 2026
Earliest Availability
Immediate
Current Location
Baguio , Philippines
English Level
Professional
About joel
Over 11 years of experience across customer service, appointment setting, web editing, and SEO. I specialize in helping clients streamline remote operations, manage website content updates, optimize site performance for better search visibility, and convert leads through cold calling and phone support
Skills
Customer ServiceCold callingExecutive AssistantWeb Editing and SEO
Experience
- Recent Roles: Served as Virtual Assistant & Web Editor at Magic VA and freelance Appointment Setter/Web Editor, alongside a strong BPO foundation as Senior Case Manager at IHG Hotels & Resorts and Customer Support Specialist at Concentrix and Sitel.
- Core Competencies: B2B/B2C phone support, lead generation and appointment setting, web content management, SEO optimization, and e-commerce product listings.
- Key Tools & Software: SEO tools (Ahrefs, Screaming Frog, SEObility), CRMs (Bitrix, GoHighLevel, Calltools, Callshaper), website builders (Shopify, Wix, Canva, Dudaco, Ecwid), and MS Office/Outlook.
- Achievements & Work Ethic: Consistently exceeded sales targets, progressed to Senior Case Manager, mentored team members as a peer coach, and handled complex client escalations with high resolution rates.
- Shift Availability: Flexible to work US, UK, or Australian operational hours across full-time schedules.
Hiring a Filipino Virtual Assistant?
joel is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino virtual assistant.
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