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Actively looking·28 yrs old5 yrs exp
Kenneth Dein Romero
Philippines28 years old·Actively looking for jobs
Senior TalentProfessional
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
ken••••••••@•••••.com
Profile Created
Sep 9, 2026
Earliest Availability
Immediate
Current Location
Mandaluyong City, Philippines
English Level
Professional
About Kenneth
I have extensive experience in the e-commerce and SaaS industries, with a strong background in handling customer concerns, managing back-end processes, and providing efficient customer support. I am skilled at communicating effectively with clients, resolving issues, and ensuring smooth day-to-day operations.
Skills
Cold CallingChat supportemail supporte-commercecomputer technical skillsleadershipmicrosoft officeEnglish(writing and speaking)
Experience
- E-commerce VA Specialist with 4+ years of experience in customer service, SaaS support, and virtual assistance.
- I specialize in email and non-voice customer support, with hands-on experience using Shopify, Zendesk, Recharge, ShipBob, Loop Returns, and Okendo.
- I have experience managing orders, subscriptions, refunds, returns, exchanges, billing concerns, product reviews, and customer accounts while providing accurate and timely solutions.
- I’m detail-oriented, organized, and comfortable working independently in a remote environment while maintaining a high level of customer satisfaction.
Hiring a Filipino E-commerce VA?
Kenneth is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino e-commerce va.
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