KHENNY G. LABANERO

About KHENNY

A results-driven Customer Success Manager with a strong background in customer representation and a proven track record of improving client workflows. Adept at leveraging AI tools to streamline reporting and task management, I am dedicated to building lasting client relationships and ensuring technical solutions translate into tangible business wins.

Skills

Experience

• As a Customer Success Manager at SERVIQ Technologies, I managed end-to-end client onboarding and account success for ERPNext, ensuring user confidence and smooth navigation.
• I significantly improved issue resolution efficiency and response times by implementing step-by-step guidance and training on software tools, integrating user-friendly processes that strengthened customer retention.
• Previously, as a Training Coordinator at Digital Business Training Center, I developed and delivered Python Level III training to 50 learners, achieving a 100% completion rate and reducing lesson preparation time by 30%.