Kirsna Iris Alexa Villarin

About Kirsna

I support clients by handling administrative tasks, data entry, documentation, patient coordination, email communication, and day-to-day operational support with accuracy and attention to detail. I have strong experience in the healthcare market, particularly with healthcare administration, patient cases, EMR systems, and coordination with therapists and agencies. My 3 years of VA experience, combined with 2 years of BPO experience, has taught me how to communicate professionally and adapt to different client needs. When working remotely, I stay organized, manage my time effectively, follow instructions carefully, and communicate consistently with clients and team members. I’m dependable, quick to learn new tools and processes, and committed to providing reliable support while working independently.

Skills

Experience

• My recent experience includes working as a Healthcare Virtual Assistant, supporting patient cases, visit tracking, documentation, timesheets, payroll preparation, and therapist coordination.
• I have hands-on experience using Kinnser, Axxess, Smartsheet, and Missive to manage healthcare-related workflows and keep records accurate and up to date.
• I have also handled time-sensitive follow-ups and helped identify missing or incorrect documentation to keep cases moving smoothly.
• Before working as a VA, I provided customer support for United Airlines and Best Buy accounts, assisting customers with inquiries and resolving issues.
• I am comfortable working remotely on different shifts, including evening and overnight schedules, and can adapt to changing workloads and client requirements.