Kristine Joy Soriano

About Kristine

I am an experienced professional with over 14 years of experience in sales and customer support, with strong skills in client communication, order processing, record keeping, data organization, reporting, and administrative coordination. I am currently transitioning into remote Virtual Assistant work and am comfortable with Google Workspace, Gmail, Google Docs, Google Sheets, Google Calendar, Zoom, Microsoft Office, and online research. I am detail-oriented, organized, reliable, and careful when handling information. I am comfortable following instructions, maintaining records, handling email and chat communication, and coordinating follow-ups with clients and internal teams. I am particularly interested in Administrative Support, Customer Support, Data Entry, Research, and E-commerce Support roles. I am also willing to learn new tools and processes based on each client's requirements.

Skills

Experience

• Channel Sales Executive – Ubertech Inc.
• Aug 2012 – Aug 2025 -Managed daily client inquiries through email and messaging platforms.
• -Processed and monitored customer orders and purchase orders.
• -Maintained client and account records.
• -Prepared quotations, reports, and order-related documentation.
• -Verified product details, pricing, quantities, availability, and delivery information before processing orders.
• -Coordinated with accounting, logistics, and service teams regarding customer concerns and follow-ups.
• -Handled multiple client requests while maintaining accurate records.
• Customer Service Representative / Receptionist – Metro Dental Philippines Jul 2011 – Aug 2012 -Handled customer inquiries and appointment scheduling.
• -Maintained and updated customer/patient records.
• -Assisted customers through phone and other communication channels.
• -Coordinated appointment-related requests and follow-ups.