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Actively looking·26 yrs old5 yrs exp
Lennard D. Copones
Philippines26 years old·Actively looking for jobs
Senior TalentProfessional
Expected rate
$10 – $20 / hr
Full-time
Phone Number
Available after invite
Email Address
len••••••••••••@•••••.com
Profile Created
Apr 21, 2026
Earliest Availability
Immediate
Current Location
Caloocan City
English Level
Professional
About Lennard
Dedicated and results-driven Technical Support Specialist with 4 years of experience in the telecommunications industry. Proven ability to handle high-level escalations and supervisor request calls with professionalism and efficiency. Skilled in managing team deliverables, maintaining service level agreements, and fostering a collaborative and high performing team environment.
Skills
CRMorTicketing Tools (ZendeskHubSpotJiraSalesforce)Atlas Telegence MS OfficeGoogle Calendar DataAnalysis & InterpretationCustomer Relationship Management
Experience
- Currently working as a Virtual Assistant and Client Support Executive at Fornova, specializing in hotel distribution intelligence, rate parity monitoring, and market visibility analysis.
- Previously, as a Technical Support Subject Matter Expert at Concentrix, handled escalated calls, mentored agents, and ensured high-level issue resolution and customer satisfaction.
- Supported frontline teams through real-time guidance, process clarification, and regular coaching to improve performance and technical proficiency.
- Managed team performance metrics and aligned deliverables with KPIs.
Hiring a Filipino Customer Service Rep?
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