Mareyroch Guanlao

About Mareyroch

Remote operations & Sales support professional • Cold Calling • CRM • Lead generation • Customer communication • Workflow optimization • Reporting

Skills

Experience

• Experienced remote operations and customer support professional with a strong background in executive virtual assistance, sales support, and financial services.
• Skilled in CRM management, administrative operations, client communication, and performance tracking across remote and hybrid environments.
• Currently supported US-based businesses as an Executive Virtual Assistant and Sales Support Specialist, managing CRM systems, handling customer communications (phone, email, SMS), generating qualified leads through cold outreach, and producing accurate sales and performance reports using Google Sheets.
• Also experienced in QA monitoring, attendance tracking (ADP), and workflow optimization.
• Previously worked at JP Morgan Chase Bank as a Loan Originations & Collections Specialist, handling loan documentation, client follow-ups, compliance processes, and consistently meeting or exceeding collection targets while maintaining strong client relationships.
• Started career in technical support within the telecommunications and BPO industry, providing troubleshooting, account support, case documentation, and mentoring new team members to improve team efficiency and service quality.