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Actively looking·40 yrs old6 yrs exp
MARGIELOU R. ALISBO
Philippines40 years old·Actively looking for jobs
Verified TalentProfessionalMid-Level TalentStrong EnglishClient-Facing ExpertPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$5 – $8 / hr
Full-time
Phone Number
Available after invite
Email Address
mar•••••••••••••@•••••.com
Profile Created
May 9, 2026
Earliest Availability
Immediate
Current Location
Cagayan De Oro City, Philippines
English Level
Professional
About MARGIELOU
Highly skilled Customer Service Virtual Assistant with over 6 years of experience in US-based e-commerce and financial accounts. Proven ability to manage high-volume inquiries, resolve complex issues, and maintain exceptional QA scores. Adept at utilizing various CRM systems and communication platforms to deliver efficient and accurate customer support.
Skills
Customer SupportEmailChatE-commerce Order ManagementSubscription & Billing SupportRefund & Dispute ResolutionAccount Verification & ComplianceCRM ManagementZendeskSalesforceEvolveVMwareConflict ResolutionData Accuracy & DocumentationCross-Time zone CommunicationCustomer Retention SupportShopifySlackZoomLoomGoogle WorkspaceMicrosoft ExcelChatGPT
Experience
- As a Customer Service Virtual Assistant, I have successfully managed a high volume of daily customer inquiries across phone and chat, consistently resolving issues related to orders, billing, and returns.
- I have a proven track record of maintaining high QA scores (95%+) and reducing repeat concerns by providing accurate and timely solutions.
- My experience includes handling subscription management, order tracking, and account verification, utilizing CRM systems like Zendesk and Salesforce to ensure data accuracy and compliance.
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