Marissa Ogad

About Marissa

Results-driven Customer Service and Operations professional with 20 years of experience in Consumer Electronics Retail Operations, Customer Service, Sales, administration, Inventory control, and Team leadership across the UAE and the Philippines. Experienced in Customer inquiries, complaints, escalations, after-sales support, KPI monitoring, reporting, data entry, inventory control, process compliance, and team coordination. Transitioning into remote Customer Support, Client Care, Virtual Assistant, Customer Success, Administrative Support, Sales Support, and Operations roles, bringing proven transferable skills in Customer communication, Issue resolution, Data accuracy, Documentation, Follow up, and Independent task management.

Skills

Experience

• EMAX (LANDMARK GROUP OF COMPANIES) Store Manager / Store Supervisor / Department Supervisor | Dubai & Abu Dhabi, UAE | March 2010 – January 2025 • Led end-to-end store operations in compliance with Landmark Group policies, procedures, and brand standards.
• • Managed, coached, and motivated sales teams to meet and exceed sales targets and service KPIs.
• • Provided customer service, resolved escalations, and maintained a strong customer-facing presence to address concerns effectively.
• • Monitored sales metrics including conversion rate, average basket value, and overall sales performance; prepared management reports.
• • Oversaw inventory management, stock replenishment, and regular stock counts to maintain product availability and minimize shrinkage.
• • Prepared staff schedules, trained new hires, and conducted performance evaluations.
• • Collaborated with Area Retail Managers on promotions, store strategies, and performance-improvement initiatives.
• • Maintained visual merchandising and store presentation standards in line with brand guidelines.
• Selected Achievements • Achieved a 110% target fulfillment rate consistently over the last 10 years.
• • Reduced stock variance by 0.3% through inventory monitoring and stock-control practices.
• CELLUCOM LLC Store Supervisor / Senior Sales Advisor | Dubai, United Arab Emirates | March 2005 – November 2009 • Delivered customer service and product consultations for mobile solutions.
• • Consistently achieved individual and team sales targets.
• • Managed stock levels and supported product availability and inventory accuracy.
• • Maintained merchandising standards aligned with brand guidelines.
• • Supported major retail events including GITEX and clearance sales campaigns.
• BRIGHTPOINT PHILIPPINES (ISO 9001:2000) Customer Service Representative / Team Leader (Customer Care) | May 1999 – February 2005 • Handled customer inquiries, complaints, and after-sales support efficiently.
• • Processed inventory and service transactions accurately using TMS.
• • Acted as Dealer Coordinator, improving operational communication and turnaround time.
• EARLIER EXPERIENCE • Call Center Agent – Brightpoint Philippines / Islacom Project | 1997–1998 • Telemarketer – Trackline Corporation | 1997 • Shift Group Leader / Message Handler – Skycom Philippines Inc.
• | 1995–1997 • Office Clerk / Telephone Operator – North Camarines Telephone Company | 1992–1995