Back to talent search
Actively looking·25 yrs old3 yrs exp
Dwight Erwil Dela Cerna
Philippines25 years old·Actively looking for jobs
Verified TalentProfessional
Expected rate
$4 – $8 / hr
Full-time
Phone Number
Available after invite
Email Address
del••••••••••••••@•••••.com
Profile Created
Aug 25, 2026
Earliest Availability
Immediate
Current Location
General Santos City
English Level
Professional
About Dwight
I’m a customer support and virtual assistant professional with almost 3 years of experience supporting US-based clients. I specialize in chat and email support, customer retention, account and payment concerns, and handling high-value/VIP customers. I’m comfortable working independently in a remote setup, managing multiple tasks, and working US shifts. I’m also experienced with CRM tools, Meta Business Suite, Google Workspace, and other communication platforms.
Skills
Customer SupportEmail SupportPayment ProcessingData EntryExcelTeam CoachingPerformance MonitoringCRM Systems
Experience
- Almost 3 years of experience in customer service and chat support for US-based clients, with experience handling customer concerns, payments, account issues, retention, and escalations.
- Promoted to Team Lead, where I supported agents, monitored performance, and helped maintain service quality.
- Experienced with Zendesk, Meta Business Suite, Google Workspace, Telegram, WhatsApp, and other remote communication tools.
- Comfortable working independently, handling multiple conversations, and working US night shifts.
Hiring a Filipino Customer Service Rep?
Dwight is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
Other profiles you might like
Hot profiles · Customer Service / Customer Support / Data Entry
Hand-picked Filipino VAs ready to start — same skill set, similar rates.
Neil Romero
Antipolo City, Philippines
General VA
Customer ServiceAppointment setting
$10 – $18 / hrView →
Jayvina Sonico
Cabugao Ilocos Sur
"Reliable Admin & Support Assistant — Data Entry, HR, Customer Service"
Data EntryAdmin Support
$5 – $8 / hrView →
Jesper Abellana
Cebu city, Philippines
Healthcare Virtual Assistant | Insurance Verification & Patient Support Specialist
Insurance Verification & Eligibility Benefits Verification (VOB)Healthcare Customer Service
$6 – $12 / hrView →
ROXAN CARREON
Pangasinan,Philippines
Shopify VA | E-commerce & Customer Support Assistant
Shopify product listingcustomer service
$4 – $8 / hrView →
Hanna Krisna Anonuevo
Philippines
Filipino virtual assistant
Virtual assistance
$4 – $10 / hrView →
Edina Khate Balagtas
Philippines
Filipino virtual assistant
Virtual assistance
$4 – $10 / hrView →
Jerilee Mae Lauron
Bacolod City, Philippines
Customer Support/Virtual Assistant
Customer ServiceEcommerce
$6 – $18 / hrView →
Daisyrie Padual
Philippines
Filipino virtual assistant
Virtual assistance
$4 – $10 / hrView →