Mary Jane Leal

About Mary

Experienced Property Manager & Virtual Assistant | Reliable, Organized, and Proactive I’m an experienced Property Manager and Virtual Assistant with over 16 years of experience in administration, customer service, HR, recruitment, and operations. I have hands-on experience managing short-term rentals through Airbnb, Booking.com, and VRBO, including guest communication, reservations, listing management, and coordinating cleaning and maintenance. I also have remote work experience supporting an Australian service company, where I handled customer inquiries, appointment scheduling, technician coordination, records, and follow-ups. My background in executive support and HR has strengthened my organizational skills, attention to detail, and ability to manage multiple priorities. I take ownership of my work, communicate clearly, and follow tasks through to completion. I’m a quick learner who adapts easily to new tools and systems, solves problems proactively, and works well independently or with a team. I’m ready to help your business stay organized, deliver excellent customer service, and run smoothly so you can focus on growth.

Skills

Experience

• Experienced professional with over 17 years of combined experience in property management, recruitment, HR administration, executive assistance, customer service, and remote operations support.
• Skilled in managing Airbnb, Booking.com, and VRBO reservations, guest communication, property listings, and maintenance coordination.
• Experienced in candidate screening, interview scheduling, onboarding, employee records, calendar management, customer support, and coordinating with international clients and teams.
• Organized, dependable, proactive, and quick to learn new systems, with a strong focus on accuracy, communication, and completing tasks efficiently.