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Actively looking·39 yrs old20 yrs exp
Shiela Marie Rimando
Philippines39 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalSenior TalentClient-Facing ExpertAdmin & OperationsVerified CVAvailable NowIdentity Confirmed
Expected rate
$6 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
shi•••••••••••••@•••••.com
Profile Created
May 4, 2026
Earliest Availability
Immediate
Current Location
Davao City, Philippines
English Level
Professional
About Shiela
Results-driven Dispatcher and Operations Coordinator with over 10 years of experience in customer service, logistics, and scheduling. Proven ability to manage high-volume dispatch operations, coordinate bookings, and resolve issues in real-time. Strong communicator with a track record of improving workflow efficiency and maintaining high client satisfaction in fast-paced environments.
Skills
Dispatch & Logistics CoordinationBooking & Calendar ManagementCustomer Service & Client RelationsReal-Time Problem SolvingScheduling & Shift ManagementOperations Reporting & DocumentationConflict Resolution & Issue EscalationMultitasking & Time ManagementSilvertracHumanityDAT Load Board123.LoadboardGeotabTruckbaseAirbnbVRBOBooking.comGoogle WorkspaceMicrosoft OfficeSlackTrelloCalendlyRingCentralAllowareGoHighLevel
Experience
- Managed 24/7 guard scheduling, activity logs, and shift coverage for Truguard Security Services.
- Coordinated real-time communication between field staff, clients, and residents, optimizing scheduling using Silvertrac and Humanity.
- Resolved billing and technical issues efficiently for U.S.-based customers via phone, chat, and email at Harte Hanks / Convergys, ensuring timely resolution and consistent, high-quality customer support.
Hiring a Filipino Technical Writer?
Shiela is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino technical writer.
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