Mary Jane Serviano

About Mary

I support my clients by making sure I understand what they need and that I get my tasks done correctly and on time. I also make sure to communicate with them if I have questions or if there are any updates. My experience is mainly in customer support, particularly in the motor insurance industry, so I’m used to dealing with different types of customers and handling their concerns. I don’t have much experience in e-commerce yet, but I’m interested in learning more about it and I’m comfortable learning new tools and processes.

Skills

Experience

• I have experience working in customer support, mainly in motor insurance.
• My role involved being the first person customers would talk to, answering their questions, assisting with their concerns, updating information, and making sure they received the right help.
• I’m comfortable using tools like Microsoft Excel, Google Sheets, email, chat, and other online systems.
• I’m also willing to learn new tools, especially for e-commerce and data entry tasks.
• One of my strengths is being patient and detail-oriented.
• I make sure information is accurate and that I finish my tasks properly and on time.
• I’m comfortable working remotely and can adjust to different schedules, including night shifts, weekends, and schedules that follow international time zones.