Renzy Joyce Posa

About Renzy

I help businesses with customer support, billing, data entry, administrative tasks, order management, and back-office operations. I bring 7+ years of BPO experience across telecommunications, utilities, e-commerce, retail, billing, and customer service. I can handle: • Customer support via email, chat, and voice • Billing and invoice support • Data entry and data management • Order processing and account support • Email and administrative support • Microsoft Excel and Google Sheets tasks • Document management and internet research • Data annotation and AI evaluation I have experience with Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Google Sheets, Google Docs, Google Drive, Google Workspace, Gmail, Slack, Zoom, Google Meet, Avaya, Cisco, Oracle E-Commerce, SAP, Notion, Loom, ChatGPT, and Claude. My previous work involved handling customer concerns, billing discrepancies, payments, upgrades, orders, returns, account information, documentation, and other detail-oriented operational tasks. I am also experienced in remote work and collaborating with distributed teams. I am available for full-time remote work and am interested in a long-term position where I can become a dependable part of your team. I am open to working your required business hours and can adapt to international time zones. I communicate clearly, follow instructions carefully, protect confidential information, and check my work for accuracy before submitting it. If you need a reliable full-time VA for customer support, billing, administrative, data entry, or back-office work, I would be happy to discuss your needs and workflow.

Skills

Experience

• I bring 7+ years of experience across BPO, telecommunications, utilities, e-commerce, retail, billing operations, and customer support.
• My background includes handling high-volume customer inquiries, investigating billing discrepancies, processing payments and upgrades, managing orders and returns, and maintaining accurate documentation.