Rica Grace Cardinez

About Rica

I support clients by managing their inquiries across phone, email, and live chat, ensuring they receive accurate information and prompt resolutions. Over my career, I have gained solid market knowledge across the healthcare sector handling Medicare Part D billing and prescription coverage, the dental industry supporting modern orthodontic aligner customers, and the e-commerce retail space assisting Amazon UK shoppers with technical issues, refunds, and order tracking. Working remotely comes naturally to me, backed by my General Virtual Assistant training from the DICT DigitalJobsPH Program. From my home workstation, I rely on Google Workspace, Microsoft Office, and various communication tools to handle data entry, manage calendars, and collaborate closely with supervisors to maintain high performance standards.

Skills

Experience

• I have over 8 years of experience in customer service, virtual assistance, and client support, with experience in healthcare, dental, and e-commerce accounts.
• I’ve handled phone, chat, and email support, customer concerns, technical issues, follow-ups, administrative tasks, and appointment scheduling.
• I have experience with Salesforce, GoHighLevel, and other communication and CRM tools.
• I’m comfortable learning new systems and adjusting to different client processes.
• I completed General Virtual Assistant training through the DICT Region 3 DigitalJobsPH Program.
• I’m comfortable working remotely, working independently, and taking night shifts or US business hours when needed.