Ron Joji Juanola

About Ron

I am a results-driven Customer Support, Sales, and Client Operations professional with 15 years of experience helping businesses improve customer satisfaction, drive sales, resolve complex issues, and maintain efficient operations. With 5 years of team leadership experience, I have managed customer service and community moderation operations simultaneously, coached team members, monitored KPIs, handled escalations, and maintained service quality in fast-paced environments. My expertise includes customer relationship management, email and technical support, lead generation, appointment setting, outbound sales, retention, and administrative coordination. I am comfortable working with CRM platforms, ticketing systems, collaboration tools, and remote workflows. I bring a combination of hands-on customer service expertise, sales acumen, problem-solving ability, and leadership experience. I understand how to communicate professionally, build customer trust, identify opportunities, and turn challenging interactions into positive outcomes. I am available for remote and independent contractor opportunities with businesses looking for a dependable, proactive, and results-oriented professional who can work independently and contribute from day one. Let's work together to deliver exceptional customer experiences and measurable business results.

Skills

Experience

• **CORE EXPERIENCE** - 15 years of customer service, technical support, sales, and client-facing operations experience - 5 years of team leadership across Email Support and Community Moderation - Customer retention, complaint resolution, escalation management, and relationship building - Outbound sales, lead qualification, appointment setting, and customer follow-ups - Team coaching, KPI monitoring, quality assurance, productivity reporting, and process compliance **TOOLS & SYSTEMS** Zendesk, Slack, Google Workspace, CRM platforms, and remote collaboration tools.
• **WORKING STYLE** Self-managed, detail-oriented, adaptable, and comfortable supporting international clients in fast-paced remote environments.
• **VALUE I BRING** I combine frontline execution with leadership experience, enabling me to support customers, identify sales opportunities, improve workflows, and contribute to operational goals.