Jasmine Sagum

About Jasmine

I'm a detail-oriented Customer Support and Virtual Assistance professional with over 9 years of experience supporting U.S.-based customers and business operations. I help businesses stay organized, deliver excellent customer experiences, and keep daily operations running smoothly. My experience includes customer service, healthcare support, outbound sales, lead generation, CRM management, data entry, administrative tasks, issue resolution, and team leadership. I'm comfortable handling high-volume customer interactions, maintaining accurate records, verifying information, managing follow-ups, and working with tools such as Salesforce, HubSpot, Microsoft Office, Google Workspace, Microsoft Teams, Slack, and Call Shaper. What sets me apart is my combination of customer service experience, technical knowledge, attention to detail, and operational understanding. I don't just complete tasks; I take ownership, communicate proactively, follow established processes, and make sure work is completed accurately and professionally. I'm currently exploring remote opportunities where I can contribute my experience, build long-term working relationships, and become a dependable part of a growing team. I'm available to discuss your business needs and can coordinate my transition period to ensure a smooth start.

Skills

Experience

• **PROFESSIONAL EXPERIENCE SUMMARY** Customer Support, Data Operations, Virtual Assistance & Administrative Support Professional with 9+ years of experience supporting U.S.-based customers, healthcare operations, retail accounts, telecommunications, and business processes.
• Throughout my career, I have developed strong experience in customer relationship management, data accuracy, issue resolution, operational support, documentation, and performance monitoring.
• **CORE EXPERIENCE & CONTRIBUTIONS** **1.
• Healthcare Customer Support & Outbound Sales** - Handle 500+ outbound calls daily to engage prospective customers and identify qualified leads.
• - Conduct needs-based conversations, address objections, and explain pharmacy enrollment processes.
• - Verify customer information, including names, contact details, addresses, and medication-related information before transferring qualified prospects.
• - Maintain accurate CRM notes, customer interactions, and enrollment-related records using Call Shaper.
• **2.
• Customer Service & Technical Support** - Delivered customer support for major U.S.
• telecommunications and retail accounts, including T-Mobile and Macy's.
• - Assisted customers with account inquiries, billing concerns, technical issues, order-related questions, and service requests.
• - Investigated customer concerns and provided appropriate resolutions while maintaining service quality and customer satisfaction.
• - Documented interactions and maintained accurate customer records across multiple systems.
• **3.
• Team Leadership & Operations Support** - Supervised customer service teams, monitored performance, and provided coaching to improve productivity and customer experience.
• - Monitored KPIs, quality assurance, attendance, schedule adherence, and operational performance.
• - Handled escalations, prepared management communications, and participated in client and operational meetings.
• - Supported reporting, scheduling, performance reviews, and daily operational activities.
• **4.
• Data Management & Administrative Support** - Maintained accurate customer information, CRM records, and operational documentation.
• - Performed data verification, record updates, information research, and documentation.
• - Used Microsoft Office, Excel, Google Workspace, Salesforce, Microsoft Teams, Slack, and other business tools.
• - Followed established procedures while handling confidential customer and account information.
• **TECHNICAL SKILLS & TOOLS** Salesforce | HubSpot | Call Shaper | Microsoft Excel | Word | PowerPoint | Outlook | Google Workspace | Microsoft Teams | Slack | Zoom | Avaya | Xero | CRM Systems **WHAT I BRING TO YOUR BUSINESS** - 9+ years of professional experience.
• - Strong written and verbal English communication.
• - Experience supporting U.S.-based customers and operations.
• - High-volume customer interaction and accurate documentation.
• - Strong organizational, problem-solving, and multitasking skills.
• - Ability to follow SOPs, work independently, and manage responsibilities.
• - Customer-focused mindset with a strong commitment to accuracy, accountability, and reliability.
• I am looking for a long-term remote opportunity where I can contribute meaningful value, take ownership of responsibilities, and help the business operate more efficiently.