Shelly Marie Pacheco

About Shelly

I’m a customer service and compliance professional with 10+ years of BPO experience, specializing in customer support, inbound and outbound calls, email support, sales, and compliance assistance. I recently worked as a Compliance Specialist supporting U.S. transportation clients with FMCSA and DOT requirements, while handling customer inquiries, documentation, payments, and follow-ups. I’m a reliable, adaptable, and customer-focused professional who works well independently in a remote environment. I’m currently looking for a long-term remote opportunity where I can use my communication, problem-solving, sales, and customer service skills to deliver excellent results.

Skills

Experience

• Customer service and compliance professional with 10+ years of BPO experience supporting U.S.
• customers through inbound and outbound calls, email, sales, and account assistance.
• Experienced in handling high-volume customer interactions, resolving concerns, following up on leads, and maintaining accurate customer records.
• Most recently served as a Compliance Specialist supporting U.S.
• transportation companies with FMCSA and DOT compliance requirements.
• Handled customer inquiries, compliance updates, documentation, payment processing, follow-ups, and service recommendations while maintaining a professional and customer-focused approach.
• Strong communicator with experience working remotely, using CRM and communication platforms, managing multiple tasks, and adapting quickly to new processes and systems.