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Actively looking·24 yrs old2 yrs exp
vanezza perez
Philippines24 years old·Actively looking for jobs
Expected rate
$4 – $12 / hr
Full-time
Voice introduction
Hear vanezza in their own voice · 46s
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Phone Number
Available after invite
Email Address
van•••••••••••@•••••.com
Profile Created
Sep 15, 2026
Earliest Availability
Immediate
Current Location
Pasig City, Philippines
English Level
Fluent
About vanezza
Hi, I’m Ven! I’m a Customer Support Specialist and E-Commerce VA with experience helping customers, sellers, and businesses keep their day-to-day operations running smoothly. I’ve handled high-volume e-commerce support, managing 70–100+ tickets a day across chat and email while assisting with orders, refunds, returns, product listings, account concerns, and escalations. I also have experience training customer service teams and making sure support stays aligned with company policies and customer needs. I’m someone who’s responsive, adaptable, and very detail-oriented. I like solving problems properly, keeping things organized, and making sure customers feel genuinely heard—not just giving them a scripted response. If you’re looking for someone reliable to help with customer support, e-commerce operations, or administrative tasks, I’d love to connect and see how I can support your business.
Skills
Customer SupportVirtual AssistanceE-commerce SupportChat SupportEmail SupportShopifyTikTok ShopAdministrative SupportCustomer ServiceTrainingSocial Media Management
Experience
- Customer Support Specialist and E-Commerce VA with 2+ years of experience in customer service, e-commerce support, and administrative tasks.
- Experienced in handling 70–100+ tickets daily through chat and email, assisting with orders, refunds, returns, product listings, account concerns, and escalations.
- Promoted to Customer Service Trainer, where I trained new hires, reviewed support interactions, and helped teams improve SOP compliance, communication, and customer experience.
Hiring a Filipino Customer Service Rep?
vanezza is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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