Viena Rose Lanterna

About Viena

I am a hardworking, detail-oriented, and reliable professional with experience in Credit Repair, Customer Service, BPO, and Administrative Support. I enjoy learning new skills, taking on challenges, and finding ways to improve my work. I have hands-on experience reviewing credit reports, preparing dispute documents, managing client records, handling customer inquiries, and performing administrative tasks. I am comfortable working independently, following instructions, meeting deadlines, and maintaining confidentiality. I am always eager to grow professionally, learn new tools, and contribute to a company's success. My goal is to build a long-term working relationship with an employer where I can use my skills, provide quality support, and continue developing professionally.

Skills

Experience

• I have experience in Credit Repair, Credit Dispute Processing, Customer Service, and Administrative Support.
• My background includes reviewing credit reports from Experian, Equifax, and TransUnion to identify inaccurate, outdated, and questionable information.
• I assist in preparing dispute letters, affidavits, complaint documents, and supporting documentation for creditors and credit bureaus.
• I am also experienced in maintaining client records, monitoring dispute progress, organizing case files, and providing timely updates.
• My BPO background has strengthened my communication, problem-solving, and customer service skills, including handling high-volume inbound and outbound calls.
• I am proficient in data entry, document management, email handling, appointment scheduling, and administrative tasks.
• I am detail-oriented, organized, adaptable, and committed to delivering accurate and reliable work while maintaining client confidentiality and professionalism.