With over 15 years of experience spanning BPO, customer service, quality assurance, leadership, and eCommerce operations, I help businesses improve customer experience, streamline processes, and drive operational excellence. My background includes working as a Customer Service Representative, Quality Assurance Specialist, Supervisor, Senior Supervisor, Customer Success Manager, and eCommerce Operations Manager, giving me a well-rounded understanding of both frontline support and business operations.
I have supported clients in telecommunications, wellness, fashion, consumer electronics, and eCommerce markets, with expertise in Shopify operations, customer success, order fulfillment, supply chain coordination, reporting, process improvement, and remote team management. Working remotely for nearly a decade, I am highly self-managed, results-driven, and focused on delivering exceptional service while helping businesses scale efficiently.
Customer Support (EmailChatPhone)Social Media Customer SupportShopify VAEcommerce VA+12 more