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Actively looking·47 yrs old5 yrs exp
Abraham Estrella
Philippines47 years old·Actively looking for jobs
Senior TalentProfessionalTech-SavvyClient-Facing ExpertStrong EnglishVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$7 – $15 / hr
Full-time
Phone Number
Available after invite
Email Address
aes••••••••@•••••.com
Profile Created
Apr 27, 2026
Earliest Availability
Immediate
Current Location
Malabon City
English Level
Professional
About Abraham
Highly skilled Customer Service Representative and Technical Support Specialist with a strong background in IT service management and client onboarding. Experienced in delivering tailored solutions to meet unique business needs, ensuring efficient system configuration and seamless customer experiences.
Skills
Ticketing Systems (ServiceNowSalesforce)Active DirectoryMySQLDameware & logmein123Critical ThinkingCommunication SkillsProactive Problem SolvingMS OfficeWindows OS
Experience
- As a Technical Onboarding Advisor at Acquire BPO, I consult with customers to align system settings with specific business operational needs, ensure a seamless transition through high-touch technical guidance, and train clients on advanced system features.
- Previously, I served as an IT Service Desk professional at Wipro, managing critical incidents, utilizing enterprise ticketing systems to resolve technical support requests, and providing first-level hardware and software support.
- My experience also includes customer service and technical support roles, where I consistently met performance metrics and delivered exceptional support.
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