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Actively looking·23 yrs old3 yrs exp
ALE MARIE CAPADUCIO
Philippines23 years old·Actively looking for jobs
Experienced TalentProfessionalMid-Level TalentStrong EnglishClient-Facing ExpertVerified CVAvailable NowIdentity Confirmed
Expected rate
$6 – $12 / hr
Full-time
Phone Number
Available after invite
Email Address
mar•••••••••••@•••••.com
Profile Created
May 6, 2026
Earliest Availability
Immediate
Current Location
Quezon City
English Level
Professional
About ALE
A motivated and articulate Management Accounting graduate with three years of customer service experience, specializing in inbound/outbound calls and chat support. Proven ability to handle high volumes of inquiries, resolve issues efficiently, and utilize CRM tools to deliver outstanding customer experiences. Recognized for a positive attitude and strong English communication skills, consistently achieving high performance metrics.
Skills
Microsoft Office WordPowerPointMicrosoft Office ExcelCRMCanvaEnglish CommunicationCustomer ServiceSales SupportTechnical Troubleshooting
Experience
- At VXI Global Holdings BV from 2023 to March 2026, I provided comprehensive customer service support for a major Telco account (AT&T).
- My responsibilities included handling technical troubleshooting for Wi-Fi and cellular connectivity, addressing billing inquiries, and assisting with plan details.
- I also performed sales support, offering upgrades and add-ons, and managed customer interactions across voice and non-voice channels to ensure high customer satisfaction through clear, efficient, and empathetic service.
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