ALESSANDRA RAE O. YU

About ALESSANDRA

A highly organized and adaptable professional with a strong foundation in BPO telecommunications and customer service. I leverage mastery of the Microsoft Office Suite and excellent communication skills to provide top-tier virtual support, ensuring seamless workflows and client satisfaction. My background has instilled resilience and a commitment to handling every client interaction with absolute professionalism.

Skills

Experience

• As a Technical Support & Customer Service Representative at Foundever, I provided technical assistance for internet, VOIP, and landline issues, consistently achieving high First Time Resolution (FTR) and CSAT scores.
• Previously, as a Front Desk Crew member at Jollibee Foods Corporation, I managed cashiering and POS operations with high accuracy, delivered fast and efficient service, and enhanced customer experience through upselling and order taking.
• I also provided cross-functional support during peak hours to ensure smooth store operations.