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Actively looking·47 yrs old20 yrs exp
ALVIN CHE DOMINSEL BELTRAN
Philippines47 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalSenior TalentMulti-Industry BackgroundClient-Facing ExpertVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
alv••••••••••••••@•••••.com
Profile Created
May 6, 2026
Earliest Availability
Immediate
Current Location
Paranaque City, Philippines
English Level
Professional
About ALVIN
Results-driven Operations Manager with over 20 years of experience leading large-scale teams and operations across BPO and retail sectors. Proven track record in driving CSAT, operational efficiency, and revenue growth through data-driven strategies. Expertise in KPI optimization, budget management, and strategic planning.
Skills
P&L ManagementBudgeting & Sales AnalysisFacility ManagementKPI TrackingCSATAHTQuality AssuranceCoachingWorkforce Management (WFM)ForecastingProcess ImprovementFull-Cycle RecruitmentPerformance AppraisalsTraining & DevelopmentCRM toolsPayroll/Billing systemsAdvanced MS Office SuiteExcelPowerPoint
Experience
- Currently serving as an Operations Manager at IBEX GLOBAL INC.
- since October 2021, where I directly manage large-scale teams of over 120 members, ensuring alignment with global organizational goals.
- I drive key performance metrics, including CSAT, CSA, and Attendance, through proactive coaching and intervention.
- Previously, as a Branch Manager at SM CINEMA AND SNACKTIME from July 2009 to October 2020, I spearheaded overall retail and cinema operations, managed multi-million PHP annual budgets, and conducted daily/quarterly sales reviews to maximize profitability.
- I also managed the full employee lifecycle, from seasonal hiring to performance appraisals and customer service training, while overseeing inventory and facility maintenance.
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