Ednelana Yu Lamano

About Ednelana

I am a dedicated Customer Support and Ecommerce Operations Virtual Assistant with strong experience in supporting online businesses and ensuring smooth customer experiences across different markets. I have worked with clients in US, UK, and EU markets, giving me a solid understanding of international customer expectations, communication styles, and service standards. I am experienced in handling customers across different time zones and adapting my approach to meet diverse cultural and business needs. I specialize in customer support, order management, refunds, disputes, and overall ecommerce operations. I am highly familiar with platforms such as Shopify, as well as CRM and helpdesk tools like Reamaze. I also assist with reporting, performance tracking, and process improvements to help businesses scale efficiently. My working style is organized, proactive, and detail-oriented. I focus on resolving issues quickly while maintaining a calm and professional customer experience. I also take initiative in identifying recurring problems and improving workflows to reduce future issues. I work best in fast-paced environments where communication and accuracy are important, and I always aim to support both the customer experience and business operations at a high standard.

Skills

Experience

• Hi, I’m Lana, a dedicated customer service specialist from the Philippines.
• I specialize in providing top-notch support for e-commerce brands and dropshipping stores.
• With a wide range of skills and a strong passion for customer service, I help ensure smooth operations and exceptional customer satisfaction, which are the key pillars of a successful business.
• My Expertise Includes: - Email Support: Responding promptly to inquiries and resolving issues efficiently.
• - Customer After-Sales Assistance: Addressing questions and complaints with solutions.
• - Refunds and Returns: Managing refund and return processes to ensure smooth resolutions for both customers and businesses.
• - Dispute Management: Effectively handling Shopify chargebacks and PayPal disputes.
• - Supplier Communication: Collaborating with suppliers to resolve issues and verify stock availability for seamless order fulfillment.
• - Discount Code Creation: Setting up promotional codes to boost sales and enhance customer loyalty.
• - Product Listings: Updating and maintaining accurate product descriptions and details.
• - Record Maintenance: Keeping organized and detailed records of customer interactions and resolutions.
• I’m a fast learner who adapts quickly to new systems, tools, and workflows.
• My passion for customer service drives me to go above and beyond to create positive experiences for your customers while maintaining operational efficiency.
• Let me help you strengthen customer relationships, streamline operations, and optimize your e-commerce business.
• Feel free to reach out to discuss how I can contribute to your success!