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Actively looking·33 yrs old
Ariel Padayao
Philippines33 years old·Actively looking for jobs
Verified TalentProfessionalMid-Level TalentClient-Facing ExpertStrong EnglishVerified CVAvailable NowIdentity Confirmed
Expected rate
$4 – $10 / hr
Full-time
Phone Number
Available after invite
Email Address
aye•••••@•••••.com
Profile Created
Apr 23, 2026
Earliest Availability
Immediate
Current Location
Cebu City, Philippines
English Level
Professional
About Ariel
Dedicated Customer Service Professional with over 4 years of experience in high-volume retail and telecommunications environments. Proven track record in resolving complex issues through empathetic communication and strategic problem-solving. Committed to driving brand loyalty by delivering seamless, efficient, and personalized customer experiences across chat, email, and voice platforms.
Skills
Technical SupportBilling & Account ManagementSales & UpsellingOrder FulfillmentMulti-channel Support (ChatEmailVoice)Active ListeningConflict ResolutionAdaptabilityHigh-Level Attention to DetailTime ManagementComputer LiterateCRM SoftwareTroubleshootingMicrosoft Office SuiteShifting SchedulesGraveyard ShiftsHoliday/Weekend Work
Experience
- As a Customer Service Representative at Abercrombie & Fitch (Intouch CX), managed end-to-end customer lifecycles, including order placement, tracking, cancellations, and complex refund processing.
- Acted as a brand ambassador, providing expert advice on product availability, sizing, and style to enhance the shopping experience.
- Consistently met or exceeded Key Performance Indicators (KPIs) for Customer Satisfaction (CSAT) and Average Handle Time (AHT).
- Previously served as a Sales Advisor at T-Mobile (Concentrix CVG), providing comprehensive support for telecommunications services and identifying opportunities for sales and service upgrades.
- Also gained experience as an Associate - Chat/Email Support at H&M (vCustomer Philippines Inc.), delivering rapid-response support and coordinating with logistics partners to resolve delivery discrepancies.
Hiring a Filipino Customer Service Rep?
Ariel is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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