Back to talent search
Actively looking·36 yrs old3 yrs exp
ARNIE ALOS
Philippines36 years old·Actively looking for jobs
Experienced TalentFluentMid-Level TalentClient-Facing ExpertStrong EnglishVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$6 – $12 / hr
Full-time
Phone Number
Available after invite
Email Address
alc•••••••••••••@•••••.com
Profile Created
May 12, 2026
Earliest Availability
Immediate
Current Location
Llorente, Eastern Samar, Philippines
English Level
Fluent
About ARNIE
Highly motivated Customer Support Virtual Assistant with nearly 3 years of BPO experience, adept at managing high-volume customer interactions, billing, and collections. Proven ability to maintain strong customer satisfaction and meet KPIs while skillfully handling de-escalation and payment processing. Seeking to leverage remote professional skills to enhance customer experience and operational efficiency.
Skills
Customer SupportEmailChatPhoneBillingPayment ProcessingCollectionsPayment ArrangementsCustomer RetentionDe-escalationCRM ManagementDocumentationData EntryAdministrative SupportTime ManagementMultitaskingRemote WorkTeam CollaborationGoogle WorkspaceMicrosoft TeamsZoomClickUpConvo
Experience
- As a Customer Service Representative (Remote) from Feb 2023 to Jan 2026, I managed 60-80 daily customer interactions across phone, email, and chat, resolving billing issues, outage concerns, and account-related inquiries.
- I processed payment plans and supported collections efforts, while also handling escalated and late-stage customers using de-escalation techniques.
- My role involved maintaining accurate CRM records and ensuring data integrity, consistently achieving first-contact resolution and reducing repeat inquiries.
- I am proficient in Google Workspace, Microsoft Teams, Zoom, ClickUp, and Convo.
Hiring a Filipino Customer Service Rep?
ARNIE is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
Other profiles you might like
Hot profiles · Customer Support Virtual Assistant
Hand-picked Filipino VAs ready to start — same skill set, similar rates.
RC Bana
Buhangin, Davao city
Customer Support Virtual Assistant | Email, Chat & Phone Support Specialist
Email SupportChat Support
$6 – $12 / hrView →
RANA MAE PENIERO
Bacolod City, Negros Occidental, PH
Customer Support Virtual Assistant | 5+ Years Experience in Customer Service and Sales
Dispute ProcessingCard Replacement Processing
$5 – $12 / hrView →
Voice
Judy An Godinez Bercede
Quezon, Bukidnon, Philippines
Customer Service Virtual Assistant | Technical Support Specialist | Customer-Focused Professional & Administrative Support
Customer SupportTechnical Support
$3 – $8 / hrView →
Luisa Gabriella Dames
Binangonan, Rizal
Social Media Manager & Customer Support Professional with Expertise in Canva and Video Editing
CanvaCapCut
$4 – $8 / hrView →
Neil Romero
Antipolo City, Philippines
General VA
Customer ServiceAppointment setting
$10 – $18 / hrView →
Jayvina Sonico
Cabugao Ilocos Sur
"Reliable Admin & Support Assistant — Data Entry, HR, Customer Service"
Data EntryAdmin Support
$5 – $8 / hrView →
Jesper Abellana
Cebu city, Philippines
Healthcare Virtual Assistant | Insurance Verification & Patient Support Specialist
Insurance Verification & Eligibility Benefits Verification (VOB)Healthcare Customer Service
$6 – $12 / hrView →
ROXAN CARREON
Pangasinan,Philippines
Shopify VA | E-commerce & Customer Support Assistant
Shopify product listingcustomer service
$4 – $8 / hrView →