Judy An Godinez Bercede

About Judy

I am a customer service and technical support professional with experience providing phone-based support in a fast-paced BPO environment. I handle inbound and outbound calls, resolve customer concerns, troubleshoot technical issues, and deliver exceptional customer experiences. Through my experience supporting customers with satellite cable services, I developed strong communication, active listening, problem-solving, and relationship-building skills. I also gained basic sales experience by identifying customer needs, recommending relevant products and services, and helping customers make informed decisions. As a remote professional, I am reliable, organized, and self-motivated. I am proficient in using CRM systems and communication tools to manage customer interactions, maintain accurate records, and provide professional, results-driven support.

Skills

Experience

• I have one year of experience as a Technical Support Representative supporting US-based customers in a high-volume call center environment.
• I handled 25-40 customer interactions daily, assisting with technical troubleshooting, billing inquiries, account support, and appointment scheduling.
• I also gained sales experience by recommending protection plans based on customer needs and service eligibility.
• Throughout my role, I maintained passing QA audit scores and was recognized as one of the team's top-performing agents for three consecutive months due to consistent performance, customer service excellence, and compliance with company standards.
• I am experienced in using CRM systems, ticketing platforms, and communication tools to document customer interactions, manage appointments, and track service requests accurately.
• I am comfortable working independently in a remote environment and am available to work flexible schedules, including different time zones, evening shifts, overnight shifts, weekends, and holidays as needed.