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Actively looking·30 yrs old4 yrs exp
Berlyn Ponciano
Philippines30 years old·Actively looking for jobs
Experienced TalentProfessionalMid-Level TalentStrong EnglishClient-Facing ExpertVerified CVIdentity Confirmed
Expected rate
$6 – $12 / hr
Part-time
Phone Number
Available after invite
Email Address
pon•••••••••••@•••••.com
Profile Created
May 28, 2026
Earliest Availability
Part-time only
Current Location
Olongapo City, 2200
English Level
Professional
About Berlyn
Dedicated and empathetic Customer Service Representative with over two years of experience in healthcare customer support. Proficient in HIPAA compliance, patient portals, and CRM software, with a strong commitment to exemplary service and effective communication. Eager to leverage expertise in U.S. healthcare systems and insurance processes to provide exceptional phone and portal assistance.
Skills
Basic photo editing via CanvasPicsArt and FaceAppAbility to multitaskInterpersonal skillsCommunication skills (English and vernacular)Strong commitment in exemplary serviceHIPAA ComplianceCRM SoftwarePatient PortalsCalm Under PressureEmpathySelf-MotivationProblem SolvingDisciplineHealthcare AdministrationU.S. Healthcare SystemsInsurance ProcessesHealthcare DataEmotional Intelligence
Experience
- As a Customer Service Representative, Berlyn has managed client accounts for HCSC/Healthcare, providing comprehensive health coverage options and administering financial accounts for CFNA/Financial, including credit cards and loans.
- Berlyn also facilitated sales and customer service for TORRID/SALES, a retailer specializing in apparel and beauty products.
- In previous roles, Berlyn delivered a full spectrum of managed healthcare products and services, primarily through Medicaid, Medicare, and commercial products, and provided end-to-end support for healthcare plans, including enrollment and account management.
Hiring a Filipino Customer Service Rep?
Berlyn is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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